As an Associate Director Laboratory Support you will lead the Laboratory Support team based in The Netherlands, Denmark, and the US. You will ensure that the companies’ IT infrastructure and related services are performing as efficiently and smoothly as possible in the NL, DK, and US-based laboratories. A tight alliance must be established with key collaborators in the Laboratories, the I&O management team, and our MSP to be successful. The Laboratory Team is end-to-end responsible for improving the value of the I&O services and solutions in the Lab environment. You will report directly to the Senior Director of Laboratory Support.

The key responsibilities for this role will be, but not limited to:

• Lead and run the IT laboratory support team, ensuring efficient and effective support of laboratory computers.
• Be responsible for the procurement, installation, and maintenance of laboratory computers and peripherals.
• Ensure that all laboratory computers stay in sync with relevant data security protocols, industry standards, and regulatory requirements, including GLP (Good Laboratory Practice) and GDPR.
• Support IT projects related to laboratory operations, including laboratory equipment and computer upgrades, migrations, and integrations.
• Develop and maintain documentation for laboratory equipment and computers, including SOPs, system configurations, and architecture diagrams.
• Serve as the main liaison between IT&D department and laboratory functions, ensuring effective communication and collaboration.
• Partner with relevant IT&D Teams to ensure that all IT&D services used by the Global Laboratory Management teams meet the agreed performance and drive continuous improvement initiatives as required.
• The main point of contact for the Global Laboratory Management to resolve and handle significant service issues/incidents/problems.
• Run and inspire a global laboratory team by setting clear direction and removing barriers.
• Ensure quality of requirements and work with the relevant I&O teams (Digital workplace, deskside support, network, I&AM, etc.).
• Guide on the following: Operational Technology (OT) security. Network segmentation based on level of compliance with security standards. Life cycle management of laboratory systems (vendor-supported versions). Backup of laboratory systems and data including Disaster Recovery. Performance of laboratory systems according to SLAs/OLAs (Expectations). Forecasting of storage and network capacity needs in the laboratory environment.

Your profile

In order to be successful in this role of Associate Director Laboratory Support, you need to have a good understanding of how a biotech lab works, combined with IT knowledge and experience. For example, you started your career in laboratory, and have switched your career towards lab IT afterwards. Interesting study backgrounds could be Life Sciences fields, computer science, information technology, engineering or similar. Because we are looking for an Associate Director, you need to have at least 5 years experience in IT support, with at least 2 years in a supervisory role, preferably in a laboratory or biotechnology research environment. You need to be fully proficient in English. Dutch is not mandatory.

You need to have:

It’s preferred that you have:

As a person, you show excellent leadership, communication, and social skills. You have a thorough approach when you try to solve problems and you are able to prioritize tasks. Finally, you are able to work closely with multi-functional teams and lead support activities effectively.

You will work for an international biotech company specializing in the creation and development of innovative differentiated antibody therapeutics for the treatment of cancer and the improvement of the lives of cancer patients. The company has been active for almost 25 years and they now have over 1000 people working for them. Their headquarters are in Denmark and next to this office, they have sites in the US, Japan and the one in Utrecht that you might join! They are now in the process of modernizing the corporate IT function globally to better serve the business and support company growth. They are aiming to become a fully integrated global biotech company, operating in an efficient and compliant manner by providing IT solutions and services that enhance productivity and innovation. The benefits

Your new employer offers you a suitable salary that fits your experience and expertise. Of course, you will also get good secondary benefits such as a 1 year contract with the intention to convert to a permanent contract afterwards. They also offer an annual bonus, holiday pay (8%), stocks, a good pension scheme (2/3 paid by employer), 25 holidays, travel expenses and a hybrid working policy. You will be working in an informal, multicultural environment where inclusiveness, openness and support are key words.
What you need to do now

Are you interested in this vacancy as Associate Director Laboratory Support? Click 'Apply' and send an up-to-date CV or call Merel Hasselo on +31620076590. If this vacancy is not exactly what you are looking for, but you are looking for a different position, please contact us for a confidential discussion about your career options.